We wanted to update you on the current situation and our plans around being able to see patients again.
Firstly, we would like to thank you for your patience through this difficult time and unforeseen closure. We have been busy working to try to ensure a safe way to resume treatment.
Staged re-opening from 15th June
You may have heard that dental practices can now begin to re-open from Monday 8th June.
Our practice will be opening on 15th June.
However, it’s important that we let you know that at this stage, it will not be business as usual:
- We will continue to advise and triage patients remotely.
- We will risk-assess emergencies and treat you if possible or refer you to an urgent dental care centre.
- We will not yet be able to see any patients for routine examinations.
- We will not be able to carry out any aerosol-producing procedures – this includes treatments that involve the use of a drill or scaler.
To contact us, please call 020 8348 1480 and follow the instructions on the recorded message. For out-of-hours dental emergencies, please call 111.
As your safety is our priority, there will only be limited treatments available at this stage – it will take some time before services return to what you were used to previously. We know this isn’t easy for patients and ask for your understanding as we do everything we can to get back to ‘normal’.
Our commitment to safety
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and our processes are designed to ensure your care is both safe and comfortable.
Our practice follows infection control guidelines made by the governing bodies and we are fully up-to-date on the new guidance that has been issued.
Changes when you visit our practice
In accordance with the new guidance, we’ve made changes to help protect both our patients and staff. Here are some of the changes you may see when it is time to visit our practice:
- Appointments will be scheduled to help allow for social distancing between patients. No one will be able to enter without a pre-arranged appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as numbers of patients in the waiting area at any one time.
- You will be asked to attend all appointments alone unless you are accompanying a child for their appointment.
- We will call you prior to an in-clinic appointment to ask some COVID-19 screening questions. You will be asked those same questions again when you are in the clinic.
- You may have your temperature checked when you arrive at the clinic door & if it is in excess of 37.8 degrees, unfortunately we will not be able to see you and will reschedule your appointment for a later date.
- We have made hand sanitizers available which we will ask you to use when you enter and exit the clinic. You will also find these in the reception area and in other locations for you to use as needed.
- You will be asked to wear a face covering before you visit our clinic. This does not need to be a medical-grade mask, although these do offer greater protection for all.
- You will be asked to place all belongings into a provided bag. Also, we ask that you bring your own pen.
- You will see that our waiting room will no longer offer magazines, children’s toys and so forth, to reduce the chance of any cross-infection.
- The toilet may be unavailable.
- Please use contactless forms of payment wherever possible.
- Any patient suspected or confirmed to have COVID-19 should not enter the practice.
This may seem quite daunting, but we will try to make your visit as comfortable and safe as we can. We are in this together and hopefully things will start to become easier soon.
Thank you again for your understanding.
The Middle Lane Dental team